Self connect with confidence

Have you booked flights that include a self-transfer protected by Dohop's connection services? Look no further. Our connection services provide you with the protection and reassurance that you need to arrive at your destination as planned.

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4.6

3006 reviews on

Our customer service team ensures:

A smooth journey in case of unexpected flight disruptions

That you make your connections

Easily manage your booking all in real time, 24/7, and in your language of choice

Self-connections are easier and more reliable with Dohop’s connection services

Get to your destination as planned

If your flight faces delays or gets cancelled, Dohop connection service ensures you reach your destination smoothly and without any extra cost to you.

We handle the logistics; you enjoy the peace of mind.

Real-time services, 24/7

Travel hiccups don't keep office hours, and neither do we. Our dedicated team works around the clock to assist you in real-time in whatever language you wish.

Make your connection on time

We ensure all flight itineraries include a minimum connection time, so you can make it to your next flight, even when you need to collect and recheck your baggage.

Easily manage your booking

We know plans change. Our customer service team is your go-to for any changes you may need to ensure smooth connections, limited impact from disruptions, and timely refunds if you need to modify or cancel your booking.

Frequently asked questions

Get answers to your questions about our connection services

What is Dohop's connection service?

For your peace-of-mind, your trip includes the ‘Dohop Connection Service’. If your connecting flight is delayed or cancelled we will rebook you on an alternative flight to your final destination.

What do I do if my flight is cancelled or I miss my connecting flight?

We do our best to anticipate the impact of flight delays or cancellations on your connections, so you will either receive a message from us notifying you what to do, or you can contact our team here.

What is self-transfer?

When you book a connected journey with Dohop, at least two bookings are generated directly with the carriers involved, be it an airline or a ground transport provider. This means that when you land at the airport to make your connection, you must collect any checked luggage, exit customs and then recheck yourself and your luggage for your next flight, or pick up your luggage and take it with you on the train, bus or other means of transport that is included in your journey.

What if I want to change my flights?

Enter the “Manage My Booking” section on the official website of each airline. Please note that Dohop's connection service applies if a minimum time to connect to your next flight is required.When making the change, always send an email to service@dohop.com with the details of the requested settings.To enter Dohop's help center, click here.

What is the minimum connection time?

Your journey will be comprised of flights on separate tickets, and you will need to exit customs and recheck yourself and your luggage at the transit airport. For this reason, a transit visa may be required. Please contact your local authorities to understand if you need a visa or any other permissions to transit through the connecting airport.

Your connection time can vary anywhere from 90 minutes to a full day or an overnight stop. For shorter connection times (90 minutes to 3 hours), we recommend that you familiarise yourself with your connection airport terminal map in order to make as speedy a transfer as possible.

Terminal maps can be found on airport websites or by contacting our agents, who will be happy to assist you. For longer connections, hotel accommodation is not included but feel free to contact our agents should you want our advice on what to book.

Do I need to collect my luggage and recheck it between flights?

Yes, you'll need to collect your luggage and recheck it with the next airline. Be sure to research each airline's baggage policies and terminal locations to make sure you can make your connections smoothly.

Where can I find reviews of Dohop's connection service?

You can read reviews of Dohop’s connection service on Trustpilot. We're proud of our high TrustScore and positive reviews from satisfied customers.

What is Dohop Connect?

Dohop Connect  is our official site to search and book flights that are available from our network of airline and rail partners and that include our connection service to secure your trip from unexpected disruptions during your journey.

How do I know I'm getting the best deal on flights?

Our booking engine searches multiple airlines and travel sites to find the best deals for your journey. We strive to offer competitive prices and transparent pricing, so you can feel confident in your travel booking.

In what currency will my payment be charged?

The base currency for each of the transactions made on your card will depend on the carrier with which you are travelling. All prices displayed on Dohop Connect are based on current currency exchange rates and are subject to changes.

Is booking on Dohop Connect safe and secure?

The safe handling of customer data is our highest priority, and we work directly with the airlines so that your booking and all customer data can only be viewed by the respective airline. Following European data protection requirements, Dohop does not store any payment information, and we ensure that all payments are made in accordance with tested and proven travel industry security standards. In addition, every booking is secured with Dohop's connection service, so that you have the peace of mind that our service team is there to personally assist you at all times, not only during the booking process but also throughout your entire trip.