Have you booked flights that include a self-transfer protected by Dohop's ConnectSure? Look no further. Our connection services provide you with the protection and reassurance that you need to arrive at your destination as planned
Excellent
4.6
3006 reviews on
Trustpilot
A smooth journey in case of unexpected flight disruptions
That you make your connections
Easily manage your booking all in real time, 24/7, and in your language of choice
If your flight faces delays or gets cancelled, Dohop's ConnectSure ensures you reach your destination smoothly and without any extra cost to you.
We handle the logistics; you enjoy the peace of mind.
Travel hiccups don't keep office hours, and neither do we. Our dedicated team works around the clock to assist you in real-time in whatever language you wish.
We ensure all flight itineraries include a minimum connection time, so you can make it to your next flight, even when you need to collect and recheck your baggage.
We know plans change. Our customer service team is your go-to for any changes you may need to ensure smooth connections, limited impact from disruptions, and timely refunds if you need to modify or cancel your booking.
See all our reviews on Trustpilot
4.6
3,028 reviews
Fast replies and willing to help! I managed to solve my problem very quickly and they took care of all the papers for me. The agents are very qualified!
As with all services, you get bad, acceptable , better, good and great. The advisor I got fell into the last category. Any time I fly. I use Dohop wherever possible!
I had never purchased flight insurance before but I am so glad I did. When our plane was late and we missed our connection, we had to buy new tickets. The airline refused to take responsibility for the problem, but Dohop reimbursed us for the new flight.
My experience was great. Marnelli helped me to sort of all my problems with cancelation of flight. And I will be more then happy to use your services for some different flights.
Dohop is a fantastic feature to use when booking with Easyjet. If you are booking flights which involve a transfer via another airport, use the Easyjet Worldwide option as this provides the Dohop cover. If there is a problem with one flight, you are able to change or amend flights or cancel and all flights are covered.
We were able to change our delayed flight by another one, shorter. It was all arranged in a matter of 1 hour.
I am fully satisfied with how Anastasia assisted me. She solved my problem without me having to explain the situation to her. when he contacted me he had already explored the issue and suggested a perfect solution for my needs.
Fast replies and willing to help! I managed to solve my problem very quickly and they took care of all the papers for me. The agents are very qualified!
As with all services, you get bad, acceptable , better, good and great. The advisor I got fell into the last category. Any time I fly. I use Dohop wherever possible!
I had never purchased flight insurance before but I am so glad I did. When our plane was late and we missed our connection, we had to buy new tickets. The airline refused to take responsibility for the problem, but Dohop reimbursed us for the new flight.
My experience was great. Marnelli helped me to sort of all my problems with cancelation of flight. And I will be more then happy to use your services for some different flights.
Dohop is a fantastic feature to use when booking with Easyjet. If you are booking flights which involve a transfer via another airport, use the Easyjet Worldwide option as this provides the Dohop cover. If there is a problem with one flight, you are able to change or amend flights or cancel and all flights are covered.
We were able to change our delayed flight by another one, shorter. It was all arranged in a matter of 1 hour.
I am fully satisfied with how Anastasia assisted me. She solved my problem without me having to explain the situation to her. when he contacted me he had already explored the issue and suggested a perfect solution for my needs.
Get answers to your questions about our connection services
For your peace-of-mind, you can add one of the ‘ConnectSure’ protection offers to your booking. If your connecting flight is delayed or cancelled we will rebook you on an alternative flight to your final destination.
We do our best to anticipate the impact of flight delays or cancellations on your connections, so you will either receive a message from us notifying you what to do, or you can contact our team here.
When you book a connected journey with Dohop, at least two bookings are generated directly with the carriers involved, be it an airline or a ground transport provider. This means that when you land at the airport to make your connection, you must collect any checked luggage, exit customs and then recheck yourself and your luggage for your next flight, or pick up your luggage and take it with you on the train, bus or other means of transport that is included in your journey.
Enter the “Manage My Booking” section on the official website of each airline. When making the change, always send an email to service@dohop.com with the details of the requested settings. To enter Dohop's help center, click here.
Your journey will be comprised of flights on separate tickets, and you will need to exit customs and recheck yourself and your luggage at the transit airport. For this reason, a transit visa may be required. Please contact your local authorities to understand if you need a visa or any other permissions to transit through the connecting airport.
Your connection time can vary anywhere from 90 minutes to a full day or an overnight stop. For shorter connection times (90 minutes to 3 hours), we recommend that you familiarise yourself with your connection airport terminal map in order to make as speedy a transfer as possible.
Terminal maps can be found on airport websites or by contacting our agents, who will be happy to assist you. For longer connections, hotel accommodation is not included but feel free to contact our agents should you want our advice on what to book.
Yes, you'll need to collect your luggage and recheck it with the next airline. Be sure to research each airline's baggage policies and terminal locations to make sure you can make your connections smoothly.
You can read reviews of ConnectSure, Dohop’s self-transfer protection, on Trustpilot. We're proud of our high TrustScore and positive reviews from satisfied customers.
Dohop Connect is our official site to search and book flights that are available from our network of airline and rail partners. You can add ConnectSure, our connection protection, to secure your trip from unexpected disruptions during your journey.
Our booking engine searches multiple airlines and travel sites to find the best deals for your journey. We strive to offer competitive prices and transparent pricing, so you can feel confident in your travel booking.
The base currency for each of the transactions made on your card will depend on the carrier with which you are travelling. All prices displayed on Dohop Connect are based on current currency exchange rates and are subject to changes.
The safe handling of customer data is our highest priority, and we work directly with the airlines so that your booking and all customer data can only be viewed by the respective airline. Following European data protection requirements, Dohop does not store any payment information, and we ensure that all payments are made in accordance with tested and proven travel industry security standards. In addition, you can add Dohop's connection service, ConnectSure, so that you have the peace of mind that our service team is there to personally assist you at all times, not only during the booking process but also throughout your entire trip.
