Protect passenger journeys, increase customer satisfaction, and minimise disruption costs
ConnectSure is a premium travel protection designed to safeguard passengers on self-connecting and alternative interline journeys. By ensuring seamless assistance in case of delays, cancellations, or missed connections, ConnectSure enhances the travel experience by giving travellers peace of mind while reducing the operational burden on airlines.
Travel disruptions, delays, cancellations, and missed connections create major pain points for both travellers and airlines, especially on connected journeys. Without a robust protection solution, travellers face uncertainty and stress, while airlines absorb higher service costs and damage to brand trust.
ConnectSure enhances travel reliability by offering:
Protection for passengers against missed connections due to disruptions
Multiple levels of coverage and customisable protection plans
Automated monitoring, real-time alerts, and rerouting
Swift rebooking processes and service recovery
24/7 multilingual customer support across phone, text, email, and AI chat channels
ConnectSure gives travellers peace of mind at every step
Real-time multilingual assistance via phone, email, text, and AI-powered chat
same-day re-accommodation rate for short-haul flights
Trustpilot-rated service demonstrating reliable customer care
re-accommodation rate within 24h for long-haul flights
