Travellers
Airlines
  • RetailConnectGrow your network, enhance traveller experiences, and connect more journeys with a single integration
  • TravelSureProtect direct-flight passengers, generate ancillary revenue, and reduce service pressure
  • ConnectSureProtect passenger journeys, increase customer satisfaction, and minimise disruption costs
  • BagConnectSeamless baggage transfers for alternative interline
Our partners
  • About DohopOur story begins with driving innovation to elevate the passenger experience.
  • CareersSee how flexibility, creativity, and growth helps make us one of a kind.
  • News & InsightsExplore how Dohop's solutions have assisted carriers in achieving their objectives and get inspired by their remarkable success stories.
Contact us
Help center

ConnectSure by Dohop

Protection if a delay makes you miss a connection on separate tickets.

ConnectSure self-transfer protection can be added to any self-built itinerary that meets the terms, wherever it's booked. Until now, it was only available on Dohop-powered sites run with our airline partners and on WAYA, Dohop's own brand.

A traveller with a bag walking past a phone showing ConnectSure protection

What happens if I miss my connecting flight?

When you travel on separate flight tickets, known as a self-transfer, each airline is responsible for its own flight. If a delay or cancellation causes you to miss your next flight, you may have to arrange the rest of your journey yourself.

That can mean buying expensive last-minute flights, finding and paying for a hotel if you need to stay overnight, and dealing with the stress of not knowing when you'll reach your destination or how much it will cost.

How ConnectSure helps

  1. 1

    Someone to turn to

    ConnectSure by Dohop provides connection protection for self-transfer journeys, giving you someone to turn to if a delay or cancellation disrupts your onward travel. ConnectSure gives you the confidence to explore destinations you can't reach on a direct flight, with the peace of mind that help is available if your connection doesn't go to plan.

  2. 2

    Day or night

    With ConnectSure, you can contact our support team any time, day or night. If a disruption covered by your protection causes you to miss a connection, we'll help arrange alternative travel and explain what happens next, so you don't have to work it all out on your own.

  3. 3

    A route, quickly

    We work quickly to find a suitable route to your destination, easing the stress and uncertainty of waiting and wondering how you'll get there.

  4. 4

    Costs covered

    We can also cover approved hotel, meal and transport costs while you wait. Our team will explain what's covered and confirm arrangements before you book or spend, so you get the support you've paid for when you need it most.

  5. 5

    10+ years

    We've spent more than 10 years helping self-transfer travellers when their plans go wrong. With ConnectSure, you have an experienced team to help you reach your destination and manage the unexpected costs covered by your protection, with the reassurance that someone is looking after you along the way.

What it includes

  • Protection if a delay, cancellation or big schedule change on your first flight makes you miss your onward flight
  • A new flight to your destination, up to the price of the missed onward ticket
  • Hotel up to €100 and meals up to €15 per person while you wait, plus public transport between airports, stations and the hotel
  • 24/7 help in several languages, by phone or email

ConnectSure is a service, not insurance. It doesn't cover the first flight itself (claim that from the airline, and any EU261/UK261 compensation is still yours), a cancelled onward flight, or costs you didn't clear with us first.

See the terms and conditions for cover, limits and exclusions

Who can buy it?

  • Two separate tickets, both confirmed and ticketed, with every passenger named on both
  • Both flights use the same connecting airport
  • At least 90 minutes between your flights
  • Bought at least 48 hours before departure
  • Up to 9 passengers and one connection per purchase

How much does it cost?

From €14.99

per passenger. The price depends on your layover, airports, airlines and how often the flights are delayed.

How a claim works

  1. 1

    Contact us as soon as you know about the disruption, by phone or email. Have your confirmation number ready.

  2. 2

    We check that the disruption is covered. We may ask for your tickets, receipts and messages from the airline.

  3. 3

    Choose a new flight, booked by us or by you with us paying you back. If there are no suitable options, we may refund the missed onward ticket instead, which ends the protection.

  4. 4

    If you need a hotel, meals or transport, get our written approval before you pay, then send us your receipts.

Protect your connection

Add ConnectSure to your self-transfer in a couple of minutes. If your first flight makes you miss the next one, we'll get you to your destination.
Protect your trip

Company
Partner

IATA Strategic Partner

We make connected travel simple

Menu

  • Travellers
  • Airlines
  • RetailConnect
  • TravelSure
  • ConnectSure
  • BagConnect
  • About us
  • Our partners
  • Careers
  • News & Insights
  • Contact us
  • Traveller News

Let's connect

  • LinkedIn
  • Trustpilot

© 2026 Copyright Dohop

Trust centre
Equal pay policyCookie policyTerms and conditions