TravelSure

Transform disruptions from pure cost into a brand-protecting, high-margin ancillary

TravelSure is a premium disruption-recovery add-on service that protects your direct-flight passengers. Automated communication and customer support are triggered once a qualifying delay exceeds three hours. Travellers receive proactive support and can be rebooked on the earliest convenient flight on any available carrier, not just the originating one. TravelSure helps travellers feel in control and well supported when things go wrong, while reducing disruption-related costs and demand on airline and OTA teams.

The challenge

When disruption puts passenger support under pressure

Even on direct flights, delays and cancellations happen. Yet passengers have no purpose-built disruption-recovery service. When things go wrong, travellers need timely information, practical options and access to support, while airlines and OTAs face additional costs and increased pressure on customer service teams during peak disruption events. For airlines, re-accommodating passengers on another carrier can add a further layer of operational complexity.

The solution

TravelSure

To provide additional support and valuable peace of mind when direct flights are disrupted, TravelSure:

  • Covers qualifying delays over three hours: Proactive communication and support begin once the delay exceeds three hours

  • Integrates natively with your booking flow: Available through a lightweight API integration or a separate TravelSure user interface

  • Provides broader rebooking options: Travellers can be rebooked on any available carrier, not just the originating one

  • Combines human and self-service support: Travellers have access to 24/7 human support as well as fast and reliable self-service options

  • Preserves traveller rights: TravelSure sits on top of existing refunds and compensation, never instead of them

Key benefits for airlines & OTAs:
Generate ancillary revenue, reduce service pressure, improve passenger recovery.

  • New ancillary revenue stream: A high-margin opt-in product offered during booking, or through a separate post-booking flow
  • Reduced customer service pressure during IROPs: Operational triage, proactive communications, rebooking and customer care handled by Dohop, reducing pressure on airline and OTA service teams
  • Improved loyalty: Disruption support that 70% of travellers say drives repeat bookings
  • Brand-aligned digital experience: Customer emails and the TravelSure user interface can reflect the partner’s brand, with TravelSure-related traveller support handled by Dohop

Support before the passenger asks

Making
‍connected travel
simple

TravelSure gives travellers proactive support and clear options for resolving a disruption:

Real-time multilingual assistance via phone, email, text, and AI-powered chat

Continuous flight monitoring, with checks every 15 minutes during the final 72 hours before departure

Self-service rebooking with human support available at every stage

Trustpilot-rated service demonstrating reliable customer care

Trustpilot

Our mission is to make connected travel simple, even when things go wrong.

Discover how TravelSure can protect your travellers and get them back on their way.
Contact us today

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