When travelling, things sometimes go wrong. When a connecting flight is delayed or cancelled, passengers need help to get to their final destination. To solve this problem, we have developed our connection service to support passengers at every stage of their journey.
Dohop connection service
In case of disruptions, Dohop communicates with passengers and airlines to provide alternative flights and ensure full-service recovery. Dohop’s multilingual call centre monitors connecting journeys, and advises passengers via phone, email, and chat.
- 90% of missed short-haul connections reach their final destination same-day
- 70% of missed long-haul connections reach their final destination within 24 hours
How it works
NOTIFICATIONs OF DISRUPTION
Passengers are notified via text and email in case of disruptions.
CUSTOMER CARE
Passengers are either booked on the next available flight to their final destination, or provided with options for rebooking.
SERVICE RECOVERY
Dohop covers all costs of service recovery, including alternative flights, accommodation, food, and beverages.
What passengers think
Let’s talk.
Do you want to find out more about what we do for airlines around the world and how we can help?