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Taking care of your customers’ connected journeys – wherever they are

When travelling, things sometimes go wrong. When a connecting flight is delayed or cancelled, passengers need help to get to their final destination. To solve this problem, we have developed a product that supports passengers at every stage of their journey.

Dohop Connection Service

In case of disruptions, Dohop communicates with customers and airlines to provide alternative flights and ensure full service recovery. Dohop’s multilingual call centre monitors connecting journeys, and advises Customers via phone, email, and chat.

  • 90% of missed short-haul connections reach their final destination same-day

 

  • 70% of missed long-haul connections reach their final destination within 24 hours.

What passengers think

Let’s talk.

Do you want to find out more about what we do for airlines around the world and how we can help?