Dohop Connect

The purpose of Dohop Connect is to make your journey secure and comfortable, and protect you in case of travel disruptions.

Basically, if your flight is rescheduled, cancelled or delayed, and as a result you are unable to make your onward connection, we will book you on an alternative flight, at no additional cost to you, up to a maximum compensation of €1,500. If we can't find an alternative flight, we will refund the unused part of your booking.

However, if your actions or inaction causes you to miss your connecting flight, or in the case of a force majeure event (volcanic eruptions, adverse weather, etc.) you are not covered by Dohop Connect. Additionally, if you make changes to your itinerary after you've made your initial booking with us, and you fail to inform us of those changes, your Dohop Connect is no longer valid.

What am I paying for?

In addition to the flight tickets you are purchasing, we also charge you a small amount for the Dohop Connect guarantee. This means that we will always do our best to help you get to your final destination in case of flight disruptions. The Dohop Connect fee is non-refundable.

What should I do if I have missed my connecting flight?

Please contact Dohop customer support immediately, and we'll help you find an alternative option. Call +1 646 751 8693 or email us at service@dohop.com - Dohop Customer Service is available 24/7. Please read Terms & Conditions for further details on your specific rights.

What if the next available connecting flight is the next day/days?

If a substitute flight is only available the day after, then as per your Dohop Connect purchase you have the right to a hotel room at a cost of up to €60 per night per passenger. Dohop Connect covers up to two hotel nights per passenger. If the passengers has to wait for substitute flight at the airport they will get a refund for a meal of their choosing, maximum of €15 per passenger.

Is Dohop customer support open 24 hours a day?

Dohop customer support is open 24/7/365. We speak English and possibly some European languages, depending on who's on duty. Our support phone number is: +1 646 751 8693 and we also respond quickly to email at service@dohop.com.

Can I cancel my booking?

In the event that you realize you do need to cancel your flights, please contact the airlines for further instructions.

If I cancel my trip is the Dohop Connect fee refundable?

The Dohop Connect Guarantee fee is non-refundable under any circumstances.

Can I add luggage to my booking?

Yes you can, but you have to do that directly through the website(s) of the airline(s) in question or through their customer service.

Can I change the dates in my booking?

Date changes are only permitted according to the airline and fare rules of the tickets in question. In order to determine if this is possible and if there is any additional cost involved, please contact the airlines directly.

Can I change or correct the name of a passenger?

Same as in the case of date changes and additional luggage, you will need to make direct contact with the airlines in question. If anything is unclear, you can start by calling us and we'll point you in the right direction.

Do you provide online check-in?

Please make sure to check in online for all flights on your itinerary before the departure of your first flight. If you forget, we will do our best to help you over the phone. Please be aware that if you need to check in at the airport you may be charged an additional fee by the airlines.

Do I need a visa or a transit visa?

We do not provide any visa information. Due to the nature of the self-transfer itineraries that we provide, you will in most cases need to proceed through passport control and customs, and thus go landside to make your transit. For some airports you may find that airside transit is available without a visa.

Can I change my itinerary?

If you'd like to change your itinerary, please contact the airlines in question directly. Please keep in mind that if you make any changes but fail to let us know, your Dohop Connect will be void.

I've had an airline schedule change, what should I do?

Should you be informed of an airline schedule change, please make sure to call or email Dohop Customer Service. We'll do our best to help you find an alternative flight or secure a refund for your original booking should that be possible.

For some of our most frequently asked question refer to
FAQ.
Do you want to learn more?
Read our Terms & Conditions
Experiencing disruptions?
Contact customer service.

+1 646 751 8693

service@dohop.com